When you order any of our products directly from Coast Gem USA, you are covered by our risk-free Live Arrival Guarantee. Every single order from us ships with guaranteed live arrival of your fish. We want to ensure that our customers receive quality fish. Please read the policy before making a purchase.
TERMS & CONDITIONS
If our product is dead upon arrival (DOA), we will gladly issue you a credit on your purchase. SHIPPING IS NON REFUNDABLE, BUYER IS RESPONSIBLE FOR THE SHIPPING OF ANY REPLACEMENT FISH. The following terms and conditions apply to our guarantee:
Orders must be canceled within 12 hours of the original order to receive a full refund.
After the 12 hour period has passed, ALL SALES ARE FINAL. Any refunds may be charged a 30% restocking fee to offset non-refundable service charges and holding a fish that might otherwise have been sold to someone else. Full credit will be given to be used towards future purchases. Refunds may take up to one week to be issued.
There is always a slight chance that a fish from your order will not be shipped due to health concerns. In order to ensure our bio-security, as well as on-time delivery of your order, we do not hold orders due to a fish that cannot be shipped. The full purchase price will be refunded for any fish that cannot be shipped.
Once fish is added to your aquarium, we are not responsible for sudden deaths or illnesses. We ship healthy fish, once they are in your system, their continued good health is your responsibility.
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