Frequently Asked Questions
Browse these frequently asked questions to quickly find an answer to your issue.
HAS MY ORDER SHIPPED YET?
We usually only ship fish Mon-Wed. You will receive a tracking number from us when your fish has shipped.
HOW DO YOU SHIP LIVE FISH? IS IT SAFE FOR THE FISH?
All live fish are packaged in thick plastic shipping bags. The bags are filled with pure bottled oxygen and water treated in methylene blue as an extra precaution. The bags are tightly secured with a rubber band, and then placed into a sturdy corrugated-cardboard box with a heating pad to ensure the correct temperature. The box is insulated with Styrofoam on all sides to maintain temperature and minimal movement. Then it's sealed with packaging tape and is set to ship.
Yes, it is safe. Although there is always inherent stress to the fish as a result of the shipping process, the stress is minimal and the risk to the health of the fish is very low. Over 98% of all fish we ship ultimately arrive at their destination healthy and ready for their new home.
WHAT COURIER SERVICE DO YOU USE?
We offer US Priority mail, UPS, and On-Trac
HOW MUCH DOES SHIPPING COST?
Our shipping rates are posted under the Shipping Policies at the bottom of our page.
DO I HAVE TO PAY SHIPPING FOR EACH INDIVIDUAL FISH?
No, combined shipping is available for the appropriate shipping cost.
HOW LONG WILL IT TAKE FOR MY PACKAGE TO ARRIVE?
We ship orders out on a "first come first serve basis" and orders can get delayed. But Usually 2-3 days or overnight depending on the your shipping preference. But those transit times are from when the fish is shipped out NOT from when you order it.
CAN YOU TELL ME WHAT TIME OF DAY MY PACKAGE WILL ARRIVE?
That is all dependent upon when the fish ships out and what shipping method was used. We cannot accurately approximate a time but you can use your tracking number to get an estimate of when it will arrive.
WHAT HAPPENS IF A FISH DIES DURING SHIPPING. DO I GET MY MONEY BACK?
Yes we do have a DOA (dead on arrival policy) and will refund you in the event that your fish dies in transit. You must provide a picture of the deceased fish within four hours of your fish delivery in order to receive a full refund.
WHAT IF A FISH ARRIVES ALIVE, BUT THEN DIES SOON AFTER?
We only offer a four hour guarantee from when your fish is delivered. Due to a variety of variables from tank to tank we cannot offer a longer guarantee.
DO YOU SHIP EVERYWHERE IN THE US?
We only ship within the Continental US.
DO YOU SHIP OUTSIDE OF THE US?
Unfortunately due to international shipping policies we can only ship to the continental US.
WILL I NEED TO SIGN FOR THE PACKAGE?
WHAT IS QUARANTINING? DO I NEED TO QUARANTINE FISH FROM COASTGEMUSA BEFORE ADDING THEM TO MY TANK?
All of our fish are quarantined for a minimum of two weeks before being listed for sale. All fish are monitored closely for any signs of health problems during that time. If any health problems become apparent during quarantine, the affected fish are treated accordingly.
HOW DO I QUARANTINE MY FISH?
Please click the link to find our quarantine guidelines.
HOW DO I USE AQUARIUM SALT?
Click the link to find the various uses and benefits of aquarium salt.
WHAT ARE COASTGEMUSA'S QUARANTINE PROCEDURES?
All of Coastgemusa's fish are quarantined for a minimum of two weeks before being listed for sale. All fish are monitored closely for any signs of health problems during that time. If any health problems become apparent during quarantine, the affected fish are treated accordingly.
CAN ITEMS THAT COASTGEMUSA HAS LISTED ON EBAY BE COMBINED WITH ITEMS FROM THIS SITE FOR ONE SHIPPING CHARGE?
No, since our website and EBAY are different platforms we can't combine shipping for separate purchases. But most of the fish listed on our EBAY account are available on our website to be purchased directly from us.
DO YOU HAVE A RETAIL LOCATION?
We do have a brick and mortar store located at 669 Palomar street in Chula Vista. We are open to our retail customers as well as walk-ins.
DO YOU OFFER LOCAL PICKUP?
We do offer local pick up for California residents only. The fish must be picked up seven days after the fish has arrived in the store.
WHAT IS YOUR PHONE NUMBER?
CAN I CONTACT YOU TO ASK IF YOU HAVE A CERTAIN COLOR/VARIETY/PATTERNED FISH IN STOCK?
Yes, even though most of the fish we have are usually listed on our website. We do occasionally have fish in stock that haven't been listed yet. If there is something in particular you are looking for that is not listed, we can try and import that fish for you.
CAN YOU TELL ME THE SEX OF A PARTICULAR FISH?
Larger fish will be sexed along with some juveniles. But the sex will be stated in the title of the listing. Any stated sex of a fish is made with our best assessment and due to different variables the sex of the fish cannot guaranteed.