We are still shipping online orders out during this current crisis. There can be some slight delays expected. We require 5-10 days to prepare the fish to ship out. Please stay home, and stay safe!

Shipping Information

PURCHASING

All fish available for sale are listed either here on our website. Items that remain unsold will be periodically reduced in price. You may add as many fish as you like to your shopping cart. Fish in your shopping cart are still listed for sale on the site, and can be purchased by other customers despite the fish being in your cart until you complete purchase. Fish are automatically removed from inventory after your order is submitted and your payment is received. Once all of your desired items are in your cart, proceed to checkout to submit payment.

PAYMENT

We accept all major Credit Cards and PayPal.

SELECTING SHIPPING METHOD

When checking out, you will reach the Shipping Method Screen, which will look similar to the image below. There will be list of selections that you would have to select. We offer many different ways to ship to meet our customers needs. We will explain what each shipping method means below.A SHIPPING:

ADD ADDITIONAL ITEMS TO OPEN ORDERS

Items can be added to your existing order as long as your order has not been packed, some additional shipping fees may apply. We can help add Additional Items to your open orders. Please call, messages us, or email us, and we will be glad to assist. 

In-Store Pickup in San Diego

This means that you will be picking up the package at our store in San Diego, California. Just come on over to pick it up, no appointment is needed.

Ontrac (Transit Time: 1-2 Days)

This option is use to ship out Live Fish. It will be packed in an insulated foam box. 

Starting at $18 per shipment

Shipments are sent via Ontrac Ground. Ontrac is only an option for West Coast Customers. Arrival time may be as early as 9am to end of day 7pm.
CA, AZ,  NV (Las Vegas) are next day service
NV, OR, WA, ID, UT, CO are 2 business day service 

USPS Priority Mail (Transit Time: 2-3 Days)

This option is use to ship out Live Fish. It will be packed in an insulated foam box.  

Starts at $18 per shipment
Shipments are sent via USPS Priority. Arrival is typically 2-3 day depending on the location, and if any Holidays are occurring on the shipment week. USPS normally come when your normal mail arrives to your place.

FedEx Overnight (Transit Time: Overnight)

This option is use to ship out Live Fish. It will be packed in an insulated foam box.  

Starts at $55 per shipment
Next Day Shipments are sent via FedEx Standard Overnight. Packages usually arrive by 12:00 AM for most locations in the United States. Particularly rural or remote locations may have an arrival time of noon or “end of day” which is about 4:00-5:00 PM.

Air Cargo Southwest/Delta (Prepaid)

This method is also know as Airport to Airport shipping. It would require you to pick the package up in the Airports Cargo Office. This method is the best way to ship because we can pack the fish using larger bags, and more water. Transit time is fast and affordable, reaching most cities within 24 hours. We send packages prepaid, meaning you would pay us the shipping fee, and you would simply go to the cargo office to pick up the package. Please contact us, so we can make a booking, and arrange which day works best. 

Southwest Cargo Locations and Hours

http://www.swacargo.com/swacargo/stationHours.htm

Delta Cargo Locations and Hours

https://www.deltacargo.com/Cargo/catalog/worldwide-locations

Shipping in the Cold Season

Our goal is for all fish to arrive safely. So depending on the current temperature in the destination city, we may decide to hold off from shipping until it gets warmer. We encourage using Next Day Shipping, to ensure the fish arrive healthy. and safe. We are experienced in packing, but there is no way to guarantee that the fish will arrive safely when the weather drops below 40 degrees.

Shipping

Your fish will be fasted for at least two days before shipping to minimize water pollution inside of the bag during transit.

The delivery time you choose according to your shipping method is TRANSIT TIME ONLY, the time it will take once it leaves our store to your door. . Example: USPS Priority Mail 2-3 day. Is 48-72 hours from when you receive your tracking number. NOT FROM WHEN YOU PLACE YOUR ORDER. Please keep that in mind, it can take up to 5 days from when you place your order to ship out. Due to delayed importation and fasting to ensure the health of the fish.

We use the following Shipping Service Providers Fed ExUSPS, Ontrac, Southwest and Delta Cargo. Shipping cost is based on the total weight, amount of items, and location.

The shipping charge for your state provides for us to package your fish in the most cost-efficient manner that is still 100% safe and secure for your fish.  If you have special instructions on how you would like your fish packaged, we can accommodate you, but we require that you pay any extra shipping cost.

You may choose any day Tuesday thru Friday for your order to arrive, with the exception of the following holidays, and the day immediately following each holiday:

  • New Year’s Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • Day After Thanksgiving
  • Christmas
  • New Year’s Eve

You will receive a confirmation email on the afternoon that your box is shipped. A tracking number will be available in the email.

Shipments to Hawaii

Importing your fish to Hawaii is possible with an import permit. Please visit http://hdoa.hawaii.gov/pi/pq/import-program/ for more details of obtaining a permit. Please email your permit to us at contact@coastgemusa.com. We will attach the permit to the shipping box for importation into Hawaii. 

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