PURCHASING

We place all orders on Wednesday.  Those orders will generally arrive on Sunday and be ready for shipment Monday through Wednesday.  An order placed on Thursday will be arriving the next following Sunday of the month.  

     All fish are quarantined in Thailand farms for up to one month.  When they arrive to our facility they are viewed for a minimum of 24 hours prior to shipping. 

       In the rare circumstance that the item arrives to us DOA or in not shipping condition.  We will be asking the buyer to choose a replacement.   We will credit your account, including shipping, while you choose the replacement. 

     When items are removed from an order, due to becoming unavailable, a credit plus $15 will be given towards future purchases.

    Combined or added to orders will only be held maximum of 14 days.   Any additions which do not fall within the time limit will have to be shipped in a separate shipment and with an additional shipping cost.

    Any cold weather delay orders will need to be shipped within 14 days.   If not shipped the order will be cancelled and the buyer credited the purchase price including shipping cost.  Cold weather orders will only be shipped overnight to receive a DOA guarantee. 

All fish available for sale are listed either here on our website. Items that remain unsold will be periodically reduced in price. You may add as many fish as you like to your shopping cart. Fish in your shopping cart are still listed for sale on the site, and can be purchased by other customers despite the fish being in your cart until you complete purchase. Fish are automatically removed from inventory after your order is submitted and your payment is received. Once all of your desired items are in your cart, proceed to checkout to submit payment.

PAYMENT

We accept all major Credit Cards and PayPal.

SELECTING SHIPPING METHOD

When checking out there will be list of selections that you would have to select. We offer many different ways to ship to meet our customers needs. We will explain what each shipping method means below.

ADD ADDITIONAL ITEMS TO OPEN ORDERS

Items can be added to your existing order as long as your order has not been packed, some additional shipping fees may apply. We can help add Additional Items to your open orders. Please call, messages us, or email us, and we will be glad to assist. 

In-Store Pickup in San Diego

This means that you will be picking up the package at our store in San Diego, California. Just come on over to pick it up, no appointment is needed.

USPS Priority Mail (Transit Time: 2-3 Days)

This option is use to ship out Live Fish. It will be packed in an insulated foam box.  

Starts at $21 per shipment
Shipments are sent via USPS Priority. Arrival is typically 2-3 day depending on the location, and if any Holidays are occurring on the shipment week. USPS normally come when your normal mail arrives to your place.

FedEx Overnight (Transit Time: Overnight)

This option is use to ship out Live Fish. It will be packed in an insulated foam box.  

Starts at $58 per shipment
Next Day Shipments are sent via FedEx Standard Overnight. Packages usually arrive by 12:00 PM for most locations in the United States. Particularly rural or remote locations may have an arrival time of noon or “end of day” which is about 4:00-5:00 PM.

 

Shipping in the Cold Season

Our goal is for all fish to arrive safely. So depending on the current temperature in the destination city, we may decide to hold off from shipping until it gets warmer. We encourage using Next Day Shipping, to ensure the fish arrive healthy. and safe. We are experienced in packing, but there is no way to guarantee that the fish will arrive safely when the weather drops below 40 degrees.

Shipping

Your fish will be fasted for at least two days before shipping to minimize water pollution inside of the bag during transit.

The delivery time you choose according to your shipping method is TRANSIT TIME ONLY, the time it will take once it leaves our store to your door. . Example: USPS Priority Mail 2-3 day. Is 48-72 hours from when you receive your tracking number. NOT FROM WHEN YOU PLACE YOUR ORDER. Please keep that in mind, it can take up to 5 days from when you place your order to ship out. Due to delayed importation and fasting to ensure the health of the fish.

We use the following Shipping Service Providers Fed ExUSPS. Shipping cost is based on the total weight, amount of items, and location.

The shipping charge for your state provides for us to package your fish in the most cost-efficient manner that is still 100% safe and secure for your fish.  If you have special instructions on how you would like your fish packaged, we can accommodate you, but we require that you pay any extra shipping cost.

You may choose any day Tuesday thru Friday for your order to arrive, with the exception of the following holidays, and the day immediately following each holiday:

  • New Year’s Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • Day After Thanksgiving
  • Christmas
  • New Year’s Eve

You will receive a confirmation email on the afternoon that your box is shipped. A tracking number will be available in the email.

Shipments to Hawaii

Importing your fish to Hawaii is possible with an import permit. Please visit http://hdoa.hawaii.gov/pi/pq/import-program/ for more details of obtaining a permit. Please email your permit to us at contact@coastgemusa.com. We will attach the permit to the shipping box for importation into Hawaii. 

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